Help Center
Troubleshooting
Fix a microphone that is not recording
Restore microphone permission, confirm the selected input, and test whether Mach can hear you.
macOSUpdated July 25, 2026
Allow microphone access
- 1Open System Settings → Privacy & Security → Microphone.
- 2Turn Mach on.
- 3If Mach was already open, quit and reopen it.
- 4Try a short dictation.
Check the selected microphone
- 1Open Mach and choose Dictation Settings.
- 2Under Microphone, select the device you are speaking into.
- 3If you use a headset or external microphone, confirm that it is connected and not muted.
- 4Speak close to the selected device and retry.
Separate the possible causes
- If other Mac apps also receive no audio, the problem is likely the input device or macOS setting.
- If Mach never enters the listening state, check the configured shortcut and restart Mach.
- If audio is captured but no transcript returns, follow the connection guide instead.
Still no audio
Restart the Mac once after confirming permission. If the issue remains, contact support with your macOS version and microphone model.